Walgreens: Pissing Off Customers One at a Time

Now that's service!

I was shopping at walgreens.com using their Friends & Family code to buy three items costing over $60. Subtrct the discount and it's over $50. Subtract the 40,000 Balance Rewards points worth $50 and it should be just over $1, right?

Wrong! They charge the over $50! Since I'm trying to use up a debit card with a limit of $50, the charge failed. So I contact customer service.

The CS said they have to put a temporary charge on your credit card for the full amount. It's to keep you from spending points you don't have because in the days it takes for your order to ship, you might "reuse" the points.

I said, "Um, duh, how about putting a temporary hold on the points instead? That way you don't have to do it with people's credit cards?"

They kept repeating, "Your card won't be charged the total amount." [in the end.]

I said, "Just tell someone higher up my suggestion."

If anyone else could suggest this too, maybe we could get them to possibly consider changing it?

Probably not though. If there's one company that treats it's Friends & Family as thieves just because they didn't think of easy preventative measures. it's Walgreens.